From Difficult to Delighted with Tom Cooper


Join me and the Enterprise Developers Guild on Tuesday, November 24, at 6:00 PM in the Multi-Purpose Room (MPR) of the Microsoft Charlotte Office. Do you ever feel like your customers or team members are tough to work with? In this session we will talk about how to get them to hear your point of view; how to find out what they really want (hint: It’s NOT what they are demanding); and how to get them to be your advocate instead of your enemy. You’ll leave the session with some new ideas and an action plan to connect with even the most challenging team members or clients.

The meeting presenter is Tom Cooper.

Tom Cooper has spent more than 20 years as a hands-on technologist. During those years, he says he made just about every mistake possible when working with difficult customers. Over the last several years, Tom has been working with his clients to help them communicate, delegate, manage conflict and plan.

The meeting is sponsored by Signature Consultants.

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